Work

2020-2023

Business Analyst, Technology and Operations

Marketplace Direct Ltd, London, UK

  • Identified operational gaps through hypothesis-driven analysis and drove a 20 percent improvement in workflow efficiency.
  • Built Tableau and Excel reporting that tracked 15+ KPIs across procurement and operations for senior stakeholders.
  • Partnered with IT, finance, and operations to implement process improvements across five business units.

2019

Operations and Quality Analyst

Bundle Technologies (Swiggy), Bangalore, India

  • Monitored 15+ KPIs on a platform processing thousands of daily transactions, surfacing trend shifts and risk signals.
  • Reduced reporting discrepancies by 15 percent and lifted execution quality scores by more than 20 percent.
  • Analyzed customer behavior across partner and end-user segments to inform service design.

2018

Project Assistant

Posiflex Technologies, Bangalore, India

  • Ran market and competitive research for product and pricing decisions, preparing presentations for leadership.
  • Supported requirements analysis and project coordination from scoping through delivery.

Selected projects

DePaul University Capstone

+30%

tracking efficiency

Funnel and KPI Analysis, Hazmat Industry

A multi-stage funnel analysis identifying KPI drop-off and workflow bottlenecks in a compliance process. Recommendations improved tracking efficiency by roughly 30 percent.

Marketplace Direct Ltd

15+

KPIs unified

Operations KPI Dashboard

A Tableau and Excel reporting suite covering 15+ KPIs across procurement and operations, enabling faster decisions across five business units.